Company Policy & Returns

Of course, we know you are gonna love
INK. PLAY. LOVE. 

However, we must address this kind of stuff
so that we're all on the same page. :-)

FINAL SALE ITEMS

ALL INK PLAY LOVE TEMPORARY TATTOO PACKS ARE CONSIDERED “FINAL SALE” AND CANNOT BE RETURNED FOR STORE CREDIT.  ADDITIONALLY SALE ITEMS CANNOT BE RETURNED FOR STORE CREDIT. 

RETURNS

If you are not satisfied with your order for any reason, we are happy to issue you a refund in the form of an INK PLAY LOVE Card for use on a future purchase. E-Gift Cards never expire. We will only accept returns on items that are in new condition with all components included and in original packaging. Returns must be accompanied by an original INK PLAY LOVE receipt/invoice or gift receipt. All INK PLAY LOVE merchandise must have all original packaging and components to be eligible for return.

All returns of online orders, must be returned within 14 days from the day the order was received.  We must receive your item within 14 days from the date your order was received, if more than 14 days have gone past we will be unable to offer you a return on your order. Return shipping is the responsibility of the customer.

EXCHANGES

We only offer direct exchanges on items if they are defective or damaged.  We do not accommodate exchanges by mail instead we will issue you a store credit via an E-Gift Card once we've received your return. That way, you may use the E-Gift Card towards your desired item.

CANCELLATIONS

We work hard to help you get your orders as fast as possible. So as soon as the payment is accepted and the order is confirmed, it is immediately in process to be shipped. This means after an order has been placed we will be unable to update or change your order.  

DEFECTIVE ITEMS

Defective items must be reported within 2 days of receipt, please email support@inkplaylove.com with a picture attachment of your defective item. 

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a E-Gift Card credit for the value of your return. Once the returned item is received, a E-Gift Card will be emailed to you. 

RETURN SHIPPING

Customer will be responsible for paying for their own shipping costs for return items. Shipping costs are non-refundable.  INK PLAY LOVE does not credit original shipping charges or return shipping charges.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are return shipping items with a combined value of over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

E-GIFT CARD

Store credit via E-Gift Card for your returned item(s) will be processed once they are received at our home office. Please allow 5-7 days to process your return once it is received into our home office.  Your E-gift card will be emailed to you. Your E-gift card covers the original purchase price and tax if applicable. INK PLAY LOVE does not credit original shipping charges.

OUT-DATED RETURNS

INK PLAY LOVE  requires items to be returned within 14 days of original receipt. Returns received in our home offie or retail locations after 14 days are considered out-dated returns. Out-dated returns by mail are subject to being rejected and discarded without notice. 

RESERVED RIGHTS REGARDING RETURNS

INK PLAY LOVE reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

  • An irregular or excessive returns history
  • An irregular or excessive returns history involving altered, damaged, or missing items; or,
  • Potential fraudulent or criminal activity.

Similarly, INK PLAY LOVE reserves the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above. 

Non INK PLAY LOVE items sent to our home office for returns will be discarded upon receipt.